Monitoring Services Delivery

• Appraisal
• Performance Monthly Supervision
• Multi Agency Working
• Questionnaires from Partner Organisations
• Regulated by the Care Quality Commission
• Registered to and inspected by ISO 9001 : 2000
• Registered under the Data Protection Act 1998
• Quality Assurance Customer Satisfaction Questionnaires, Service User and Support Worker Questionnaires
• Quality Assurance Visits
• Robust Complaints, Comments and Compliments Procedure